Why hasn't my account been validated?

Missing information, incomplete or rejected documents, prohibited or restricted activities

There are several possible reasons: 

Incomplete information: 

• You have not completed all your information: please go to this page and check that none of the tabs are in red: My information >

Missing documents

• You have not sent all your documents: to check if you have sent us your documents, please go to this page:
  My documents >

• Your activity is not an authorized activity: to check if your activity is accepted by our services, please visit this page:
  prohibited and restricted activities >
  
  

• The country from which your company operates is not part of the European Union, the United Kingdom or Switzerland.