Why hasn't my account been validated?

Missing information, incomplete or rejected documents, prohibited or restricted activities

There are several possible reasons: 

Incomplete information: 

  • You have not completed all your information: please go to this page and check that none of the tabs are in red: My information >

Missing documents

  • You have not sent all your documents: to check if you have sent us your documents, please go to this page:
    My documents >
Prohibited or Restricted Activities:
Countries outside the zones
  • The country from which your company operates is not part of the European Union, the United Kingdom or Switzerland.

If none of these reasons correspond to your situation, do not hesitate to contact our services by e-mail by clicking here >